Our Privacy Policy
Please read this policy carefully before accessing or using this website, and
providing any personal data to us
Effective Date · JuLY 2026
01
Who we are
This website is operated by Salayel Hospitality - L.L.C - S.P.C (“we”, “our” or “us”). We are
registered in the United Arab Emirates
Registered Address:
14th floor, Dusit Thani complex, Offices building,
Abu Dhabi, United Arab Emirates
Commercial License Number:
CN-2275329
02
Contact us
To contact us, please:
Email
Info@salayelhospitality.com
Telephone
+9718177777
Address
14th floor, Dusit Thani complex, Offices building,
Abu Dhabi, United Arab Emirates
​
We will make reasonable efforts to respond to all enquiries and requests within the timeframes required by applicable law.
03
Defined terms
In this policy:
(a) “policy” means this privacy policy;
(b) “UAE” means the United Arab Emirates;
(c) “website” means the website located at salayelhospitality.com; and
(d) “you” and “your” means the individual who intends to use or is using this website.
04
Privacy policy
This policy gives you information about how we collect, use, process, store, transfer and
disclose your personal data through your use of this website.
This policy outlines the terms with respect to the retention, retrieval, use and deletion of
personal data.
05
Acceptance
By using this website, you acknowledge this policy and, where required, consent to the
collection, use, processing, storage, transfer and disclosure of your personal data in
accordance with this policy.
We recommend that you carefully read this policy before you use this website and submit
any personal data. You may request a copy of this policy from us using the contact details
set out in clause 2 .
If you wish to withdraw your consent to the processing of your personal data, please
contact us in accordance with clause 2 .
06
Amendments and changes
We keep this policy under regular review and we may amend this policy from time to
time.
Every time you wish to use this website, please check this policy to ensure that you
understand the terms that apply at that time.
It is important that the personal data we hold about you is accurate and current. Please
keep us informed if your personal data changes during your relationship with us, for
example a new address or email address.
07
Controller
We are the controller and responsible for your personal data.
If you have any questions in relation to this policy, including any requests to exercise your
legal rights, please contact us in accordance with clause 2 .
08
The types of personal data we collect about you
Personal data means any information related to a specific natural person from which that
person can be identified directly or indirectly by linking the data.
We may collect, process, use, store, transfer and disclose different kinds of personal data
about you which we have grouped together as follows:
(a) identity data includes [first name, last name, any previous names, username or
similar identifier, nationality, photographs, marital status, title, date of birth and
gender];
(b) contact data includes [billing address, delivery address, email address and telephone
numbers];
(c) technical data includes [internet protocol (IP) address, your login data, browser type
and version, time zone setting and location, browser plug-in types and versions,
operating system and website, device ID and other technology on the devices you use
to access this website];
(d) usage data includes [information about how you interact with and use the website,
products and services]; and
(e) marketing and communications data includes [your preferences in receiving
marketing from us and our third parties and your communication preferences].
[We also collect, use and share aggregated data such as statistical or demographic data
which is not personal data as it does not directly (or indirectly) reveal your identity. For
example, we may aggregate individuals' usage data to calculate the percentage of users
accessing a specific website feature in order to analyse general trends in how users are
interacting with the website to help improve the website and our service offering.]
We may be required by law to collect certain additional details about you, or because of
any contractual relationship we have with you. Failure to provide accurate information may
prevent or delay the fulfilment of obligations. We will inform you at the time of information
collection if it is compulsory, along with the consequences of non-disclosure.
09
How is your personal data collected?
We use different methods to collect data from and about you including through:
(a) your interactions with us and this website. You may give us your personal data by
filling in online forms or by corresponding with us by post, phone, email or otherwise.
This includes personal data you provide when you:
(1) create a profile or an account on this website;
(2) request and receive the services;
(3) subscribe to our service or publications;
(4) request marketing to be sent to you;
(5) enter a competition, promotion or survey; or
(6) give us feedback or contact us.
(b) automated technologies or interactions. As you interact with this website, we will
automatically collect technical data about your equipment, browsing actions and
patterns. We collect this personal data by using cookies. [We may also receive technical data about you if you visit other websites
employing our cookies.] Please see our Cookie Policy for further details.
(c) technical data is collected from the following parties:
(1) analytics providers [based outside the UAE];
(2) advertising networks [based [inside OR outside] the UAE]; and
(3) search information providers [based [inside OR outside] the UAE].
​
(d) identity and contact data is collected from publicly available sources [based inside the UAE].
10
Purposes of collecting your personal data
We collect, process and use your personal data for the purposes of:
(a) registering you as a new customer;
(b) processing your request for services;
(c) providing the services to you;
(d) providing you with access to and use of the website;
(e) disclosing your personal data to technology partners, payment systems operators and
financial institutions for the purposes of providing the services to you;
(f) managing our relationship with you;
(g) enabling you to partake in a prize draw, competition or to complete a survey;
(h) administering and protecting our business and the website (including troubleshooting,
data analysis, testing, system maintenance, support, reporting and hosting of data);
(k) delivering relevant website content and online advertisements to you and measure or
understand the effectiveness of the advertising we serve to you;
(i) using data analytics to improve the website, products/services, customer relationships
and experiences and to measure the effectiveness of our communications and
marketing;
(j) reviewing and analysing market trends and tracking sales data;
(k) sending you relevant marketing communications and making personalised suggestions
and recommendations to you about goods or services that may be of interest to you
based on your profile data; and
(l) carrying out market research through your voluntary participation in surveys.
11
Direct marketing
Where permitted by law, we may send you information regarding our services, promotions,
events and other marketing communications. You may opt out of receiving marketing
communications at any time by following the unsubscribe instructions contained in the
communication or by contacting us in accordance with clause 2 .
12
Third party marketing
We will get your express consent before we share your personal data with any third party
for their own direct marketing purposes.
13
Cookies
For more information about the cookies we use and how to change your cookie
preferences, please refer to our Cookie Policy.
14
Data security
We have taken the appropriate technical and organizational measures to protect and
secure your personal data in order to preserve its confidentiality and privacy, and to ensure
that it is not breached, destroyed, altered or tampered with.
When we process personal information, we always put in place robust safeguards to
ensure that your privacy is protected.
15
Data storage
Your personal data will be held in our data systems. We may disclose personal data to third parties as described in this policy and where permitted or required by law.
We store your personal data for the following reasons:
(a) to fulfil our obligations to you;
(b) to perform administrative and marketing activities; and
(c) to comply with legal obligations and cooperate with regulatory authorities.
16
Data retention
We will only retain your personal data for as long as reasonably necessary to fulfil the
purposes we collected it for, including for the purposes of satisfying any legal, regulatory,
tax, accounting or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount,
nature and sensitivity of the personal data, the potential risk of harm from unauthorised
use or disclosure of your personal data, the purposes for which we process your personal
data and whether we can achieve those purposes through other means, and the applicable
legal, regulatory, tax, accounting or other requirements.
In some circumstances you can ask us to delete your data, in accordance with clause 19 .
17
Your legal rights
You have a number of rights under data protection laws in relation to your personal data.
You have the right to, amongst other things:
(a) request information on the types of personal data being processed, including the
purposes of such processing;
(b) request a copy of your personal data;
(c) request to receive your personal data in a structured and machine-readable format;
(d) request the transfer of your personal data to a third party whenever technically
feasible;
(e) request correction of the personal data that we hold about you. This enables you to
have any incomplete or inaccurate data we hold about you corrected;
(f) request erasure of your personal data in certain circumstances. This enables you to
ask us to delete or remove personal data where your personal data is no longer
necessary for the purposes for which it was collected or processed. You also have the
right to ask us to delete or remove your personal data where you have successfully
exercised your right to object to processing (see below), where we may have processed
your information unlawfully or where we are required to erase your personal data to
comply with local law. Note, however, that we may not always be able to comply with
your request of erasure for specific legal reasons which will be notified to you, if
applicable, at the time of your request;
(g) require us to restrict and stop processing your personal data. This enables you to ask
us to suspend the processing of your personal data in one of the following scenarios:
(1) if you want us to establish the data's accuracy;
(2) where our use of your personal data is unlawful; or
(3) we processed your personal data in violation of the agreed purposes; and
(h) object to any decisions resulting from automated processing, including profiling.
You also have the right to object any time to the processing of your personal data for direct
marketing purposes (see clause 11 for details of how to object to receiving direct marketing
communications).
If you wish to exercise any of the rights set out above or under the data protection law,
please contact us in accordance with clause 2 . We will endeavour to respond to requests
relating to your personal data within the timeframe required by applicable law.
18
What we may need from you
We may need to request specific information from you to help us confirm your identity and
ensure your right to access your personal data (or to exercise any of your other rights). This
is a security measure to ensure that personal data is not disclosed to any person who has
no right to receive it. We may also contact you to ask you for further information in relation
to your request to speed up our response.
19
Complaints
You have the right to submit a complaint to the Emirates Data Office if you believe we have
breached the data protection law.
20
Third party links
This website may include links to third-party websites, plug-ins and applications. Clicking on
those links or enabling those connections may allow third parties to collect or share data
about you. We do not control these third-party websites and are not responsible for
their privacy statements. When you leave this website, we encourage you to read
the privacy policy of every website you visit.
21
Language
This policy may be made available in English and Arabic. In the event of any conflict,
inconsistency or ambiguity between the English version and the Arabic version, the English
version shall prevail to the extent of the conflict, inconsistency or ambiguity.